arona Privacy Policy

What we collect when you use arona

We collect information in several categories. During registration, we collect your email address, username, and password. During account verification, we collect your national ID number, full name, date of birth, and proof of address. We use this information to confirm your identity and ensure you meet our eligibility requirements.

When you deposit or withdraw funds on arona, we collect transaction details — the amount, the payment method you used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer), and the date and time. We keep these records for accounting and fraud prevention. When you place stakes on football markets, live-dealer tables, slots, or esports, we record what you played, your stake amount, and the outcome. This information helps us maintain your account history and settle your bets accurately.

We also collect technical information — your IP address, browser type, device type, and the pages you visit on arona. We use this to improve our platform, detect fraud, and understand how users interact with our service.

How we use your data on arona

We use your data to operate arona. Your email and password let you log in. Your ID and address verify your eligibility. Your transaction history tracks your deposits and withdrawals. Your betting activity records your plays and settles your outcomes. We also use your data to comply with legal obligations — for example, anti-money-laundering regulations require us to keep records of your identity and transactions.

We use technical information to improve arona. We analyze how users navigate our platform, which game categories are popular, and where we can make the experience smoother. We also use this information to detect fraud and protect your account from unauthorized access.

We do not use your data for marketing purposes without your consent. We do not sell your data to third parties. We do not share your betting activity with other users or the public.

Third-party processors and data sharing

We share some of your data with third-party service providers who help us run arona. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive your transaction details to process deposits and withdrawals. Our hosting provider stores our servers and databases. Our email provider sends you account notifications. These processors are bound by confidentiality agreements and may only use your data for the specific services they provide.

We may also share data if required by law — for example, if a court orders us to disclose information, or if we detect illegal activity. We will comply with such requests to the extent required by applicable law.

How long we keep your data

We retain your data for as long as your arona account is active, plus a period after closure to comply with legal obligations. Your identity information (ID, name, address) is kept for at least five years after account closure for anti-money-laundering compliance. Your transaction history is retained for the same period. Your betting activity is kept for the duration of your account and a reasonable period afterward so you can review your history.

If you request account deletion, we will remove your data from our active systems, but we may retain anonymized or aggregated information for statistical purposes. We will also retain data if required by law or if there are outstanding disputes or claims.

Your rights regarding your data

You have the right to access your personal data. You can view your account information, transaction history, and betting activity from your arona dashboard. You can also request a copy of all data we hold about you by contacting our support team.

You have the right to correct inaccurate data. If your name, address, or other information is wrong, contact us and we will update it. You have the right to request deletion of your account and associated data, subject to legal retention requirements. You have the right to object to certain uses of your data — for example, if you do not want to receive notifications, you can disable them in your account settings.

Cookies and tracking on arona

We use cookies to improve your experience on arona. Cookies are small files stored on your device that help us remember your login status, your preferences, and your activity. We use session cookies (which expire when you close your browser) and persistent cookies (which remain until you delete them or they expire). We also use analytics tools to track how users interact with our platform — for example, which pages are visited most often and how long users spend on each page.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being set. If you disable cookies, some features of arona may not work properly. We recommend keeping cookies enabled for the best experience.

How we protect your data

We use industry-standard security practices to protect your data. Your password is encrypted, and we do not store it in plain text. Your personal information is encrypted in transit and at rest. Our servers are protected by firewalls and intrusion-detection systems. We conduct regular security audits to identify and fix vulnerabilities.

However, no security system is perfect. We cannot guarantee absolute protection against all threats. If you suspect unauthorized access to your arona account, change your password immediately and contact our support team.

International data transfers

Our servers may be located outside your jurisdiction. When you use arona, your data may be transferred to and stored in countries other than where you live. These countries may have different data protection laws than your home country. By using arona, you consent to such transfers. We take steps to ensure that your data receives adequate protection even when transferred internationally.

Contact us about privacy

If you have questions about our privacy practices, want to access your data, or wish to exercise your rights, contact our support team. You can reach us via chat or email from your arona account dashboard. We will respond to your request within a reasonable timeframe.

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of significant changes by email or by posting a notice on arona. Your continued use of arona after such changes constitutes your acceptance of the updated policy.

Privacy policy summary

We collect your email, identity information, transaction history, and technical data to operate arona and comply with legal obligations. We use this data to verify your account, process your deposits and withdrawals, settle your bets, and improve our platform. We do not sell your data to third parties. We share data only with service providers necessary to run arona, such as payment processors and hosting providers. We retain your data for as long as your account is active, plus a period required by law. You have the right to access, correct, and delete your data, subject to legal requirements. We protect your data using industry-standard security practices. If you have questions, contact our support team.

This privacy policy applies to all users of arona, regardless of location. If you do not agree with our practices, do not use arona. Your use of our platform constitutes your acceptance of this policy.